LegalSherpa guarantees your satisfaction with our services. In the event that you are dissatisfied with our services, please contact our customer service department immediately. We will use our best efforts to resolve your matter by either correcting the situation or by providing a refund. All refund requests must be made within thirty (30) days of purchase. YOU ARE RESPONSIBLE FOR PAYING THE U.S. GOVERNMENT FILING FEE FOLLOWING THE PREPARATION OF YOUR TRADEMARK APPLICATION. Furthermore, you are responsible for submitting the necessary materials needed in preparing and submitting your copyright or trademark application or other forms. Once a copyright or trademark application or other forms have been prepared by us, you will not be entitled to a refund. If there is a mistake in your trademark application due to incorrect information provided to us, you will not be entitled to a refund, however, we will correct the mistake if possible.